Privacy Policy

    This Privacy Policy applies to Oceanic Shade Pty Ltd (‘Oceanic’) or “we, our, us” and it explains how we handle personal information and acknowledges our obligations under the Privacy Act 1988 (Cth) (Privacy Act).By proceeding to purchase from us and provide your personal information, you warrant to us that you accept this Privacy Policy.
    1. We collect personal information as required for the purposes of providing our products, servicing and repairing our products, and for operating and managing our business as required or permitted by law. The personal information we collect depends on the type of enquiry you make with us, but usually, we may collect:
      1. your name, address, email address, and phone number;
      2. Drivers licence number, passport number, medicare card number;
      3. Credit or debit card details, bank account information.
    1. We generally use and disclose your personal information for the purposes for which we collected it (as described above) and for other related purposes that you would reasonably expect. Generally, these purposes include:
      1. providing our services to you;
      2. responding to your enquiries;
      3. to connect you with independent contractors and assist with the provision of services to you;
      4. to assist you in relation to any issue or problem you are having with a particular product or service;
      5. providing you with marketing information or updates about our services;
      6. obtaining your feedback on your experiences with us and conducting other promotional activities;
      7. for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations, research and development, business planning and statistical purposes); and
      8. as otherwise permitted or required by law.
    1. we may disclose your personal information to independent contractors and third-party services providers for the reasons described above and including but not limited to, providing services to you, marketing and promotions, handling customer support enquiries, and processing transactions
    2. Generally, we will not disclose your personal information to overseas recipients. However, in some cases, it may be necessary and we may disclose personal information we hold about you to recipients who are located outside of Australia where permitted by law.
    1. The personal information received by us is stored on a server in Australia which required password access.
    2. We do not store credit or debit card information or bank account details, this information is destroyed after its intended use is completed, such as processing a single customer payment.
    3. The internet is not a guaranteed secure method of transmitting sensitive information. Accordingly, we cannot and do not accept responsibility for the security of the methods you use to transfer information when you send it to us or where you receive it from us over the internet, or for any unauthorised access or use of that personal information by others.
    1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right at any time by submitting an inquiry on our website or an email to
    2. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
    1. The Australian Privacy Principles give you the right to access information held about you. Your right of access can be exercised in accordance with those principles and the Privacy Act and is subject to exceptions provided by law. You may be required to put your request in writing for security reasons.
    2. We will take all reasonable steps to correct any information you find inaccurate. Should we deny access and or refuse to correct your personal information, we will provide you with reasons that will be based on the grounds provided by the Privacy Act. All requests for access to personal information should be made by submitting an inquiry on our website
    1. We place a high priority on effectively dealing with any complaints you might have about breach of your privacy. We prefer that complaints about breaches of the Privacy Act and the Australia Privacy Principles are made or confirmed in writing so that we can be sure about the details of the complaint. Generally, we will only accept complaints from an individual who believes an act or practice of us has interfered with their privacy and may have breached one of the Australian Privacy Principles.
    2. A complaint should identify whether it is about:
      1. the collection, use or disclosure of personal information;
      2. the security or storage of personal information;
      3. the accuracy of personal information;
      4. a refusal to give access to, change or delete personal information.
    3. A privacy officer whom we elect will normally deal with privacy complaints. If the privacy officer is involved in the conduct the complaint is about, the complaint will be dealt with by an alternative privacy officer appointed by us who was not involved in the complaint.
    4. We will attempt to confirm with the complainant:
      1. their understanding of the conduct relevant to the complaint;
      2. their understanding of the Australian Privacy Principles relevant to the conduct;
      3. what they expect as an outcome.
    5. We will inform the person making the complaint:
      1. whether we will conduct an investigation;
      2. the name, title and contact details of the investigating representative.
    6. After we have completed our enquiries, we will contact the complainant, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If a response is received, we will assess it and advise if we have changed our view.
    7. If the complainant is unsatisfied with the outcome, we will advise further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.
    1. We reserve the right to make amendments to this Privacy Policy at any time.
    2. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We recommend you check our site frequently to see any updates or changes to our Privacy Policy.
    3. If you have any objections to our Privacy Policy, you should not access or use our site.
    1. Questions, comments and requests regarding this Privacy Policy are welcomed and should be submitted online through our website