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General Questions

General Questions asked about how you can buy Revolvashade umbrellas
Can I buy directly from Revolvashade?
Yes, our products are available to purchase directly by phone/email or in-person at our HQ in Yatala. Send us an enquiry for information, or contact us directly to discuss your needs. Our phone number is (07) 3889 6844 and our email address is sales@rvn-ind.com. We also have an Online shop should you wish to order that way. However, we recommend ordering through your local retailer as they manage delivery, installation and a demonstration on-site.
Is there a retailer near me?
Please visit our “Find a Retailer” page for more information on the location of our retailers.
Can I order internationally? (Outside of Australia)
Yes, we ship our products internationally.
Do you take on new commercial accounts?
Yes, we do. If you're looking to sell Revolvashade in a shop or similar, please fill out the form on our Become a Retailer page. If you're looking to order on behalf of clients, please fill out this form on our Trade Registration page. We'll get back to you to discuss your clients' needs.

Installation

Do Revolvashade install my umbrella?
Revolvashade don't, but we have a recommended installer in some areas. Most of our retailers offer an installation service for our umbrellas. For more information on this, please contact our wholesale partners directly. For contact information please visit our Where to Buy page.
Do Revolvashade offer a moveable base?
No. Revolvashade umbrellas are engineered to be permanently fixed to a bolt-down base. Due to their size and weight, a movable base would pose a safety risk to people and surrounding structures. Our wind ratings are only achieved when the umbrella is securely installed to a fixed base.
How do I install my umbrella?
Details of Umbrella installation can be found here. You will also find base installation instructions accompanying your umbrella upon delivery. Simply follow the process details on your base instructions to correctly mount your base to the ground, and slide the umbrella over the top. From there, use the provided handle to lock the umbrella in its position by turning the handle to the right on the bolt that is positioned on the lower part of the upright frame.
How far from a fence/wall should I install my umbrella?
There needs to be space behind the umbrella for a person to comfortably stand to open and close the umbrella. We recommend allowing for at least 40cm. Once the umbrella is open, it only occupies 15cm x 9cm for the mast.
How do I make a claim against my warranty?
In order to make a warranty or repair claim, please lodge your concern here.
Where can I register my warranty?
Register your warranty here. If you don't have the job number, or any particular detail, please don't worry. It will still be easier to contact us should anything happen if your warranty has been registered.

Shipping

How are umbrellas packaged and shipped?
Our umbrellas are packaged for protection during shipping and come with our wind rating certificate, product warranty and installation instructions attached. Our umbrellas are packaged in a box with the following measurements: 3600 x 500 x 350mm. They are approximately 65kgs.
How heavy are your umbrellas?
Our umbrellas vary in weight, however, the average weight is typically 65kg. We strongly recommend at least two people carrying and installing your umbrella.
I'm collecting, how do I transport my umbrella?
The easiest option is an extra-long trailer (3.6m+ deck). Our umbrellas are 3360mm long and about 65kg boxed, so a trailer means no overhang, no flag, and the full weight is supported along the deck. A single cab ute can also work, but tray lengths vary a lot between vehicles, so it's worth checking yours before you drive out. See our full Transporting your Revolvashade umbrella for how to measure your tray and work out whether you'll need an overhang flag.
Why do you only ship to commercial addresses?
Our umbrellas are delivered as large, heavy freight items and must be unloaded with a forklift on arrival. For this reason, we can only ship to addresses that are:

  • 1) Zoned commercial or industrial by the local council, and
  • 2) Equipped with onsite forklift access at the time of delivery


    • Unfortunately, a residential property, even if it’s used as a home office or work-from-home address, is typically zoned residential and does not meet freight access or safety requirements.

    If you’re unsure whether your address qualifies, we recommend: Checking the council zoning for the property, or Arranging delivery to a workplace, warehouse, site, or commercial depot with forklift access. We’re always happy to help confirm freight options before you place an order, just get in touch.

General Questions

General Questions asked about our umbrellas and their features
What colours do you offer?
We have a selection of colours for our canopies and fabric-based accessories for no extra cost in our Signature Range. The canopy colour options include: black, linen, charcoal, dark navy, sea blue, pewter, silver (white) and stone. We also offer black and white stripe, and navy and white stripe. We also have a selection of frame colours, which include: Textura Black, Textura White, and Textura Silver. Textura Woodland Gray and Textura Primrose are available for a surcharge too. For the Designer Collection, our colour combinations are set with a coloured canopy and white frame. We currently offer the following combinations: chocolate brown, green and white, navy and white, peach, beige and white, and hot pink and orange. We will be releasing more combinations over the course of the year, but if you have something in mind, please send us an enquiry here.
What canopy sizes do you offer?
Our canopies vary in size including 3.2m, 3.6m, 4.0m, 4.5m and 5.0m. However, different umbrella ranges come with specific size canopies. Residential range: Our Signature Deluxe comes in octagonal (3.2m, 3.6m, 4m, 4.5m and 5m) and square (3.2m and 3.6m). Our Designer Collection models come in octagonal only (3.2m, 3.6m and 4m). Commercial range: Our Urban centre pole umbrella comes in octagonal in 3.0m, 3.6m, 4.0m, 4.5m, 5.0m and 6.0m. The square sizes are as follows: 3.0m, 3.6m, 4.0m, 4.5m and 4.8m. Our commercial cantilever umbrella comes in octagonal (3.2m, 3.6m, 4.0m, 4.5m) and square (3.2m, 3.6m).
What shape canopies do you offer?
We offer square and octagonal canopies across our residential and commercial ranges. We offer a rectangular shape for a minimum order of five (5) umbrellas in our commercial range. For more information please visit our Commercial page.
Are Revolvashade umbrellas considered climbable structures?
No. Under Australian safety standards, our umbrellas are not classified as climbable structures. The handle is removable and must be attached for use, and the hex bolt does not protrude enough to create a climbing risk.
Do you offer custom umbrellas?
We offer custom umbrellas for commercial enquiries only. Please fill out an enquiry form here Trade Registration so we can discuss your needs. Please note that custom umbrellas have a moq.
Do your umbrellas need to be earthed/grounded?
It depends on the location of installation. If an umbrella is within 1.25 m of a swimming pool or spa, or near outdoor electrical equipment, a licensed electrician must assess and, if required, install earthing/bonding. For standard residential use further than 2m, earthing is generally not required. For more information, read our here blog post. This is general guidance only. All electrical work must comply with local regulations.
What is the difference between the base types?
We provide two different base mounts for your umbrella: in-ground and bolt-down; we also offer a stainless steel bolt-down base. The in-ground base must be concreted into the ground, leaving the base mostly unseen. The bolt-down base is more visible as it is placed on top of an existing concrete or tile foundation. The stainless steel bolt-down base is recommended for mineral pools in particular. Both base options provide the same structural integrity and strength when properly installed.
Is one base type stronger than the other?
Both base options provide the same structural integrity and strength when properly installed.
Can I choose a different colour for my storage cover than my umbrella?
Yes, it is possible for you to select a different colour for your canopy and storage bag cover. Please see our our online shop for more information on colours.
Do your umbrellas have a wind rating?
Yes, we have the highest wind testing results across the residential market, indicating the strength the capabilities of our umbrellas. Consistent with the Revolvashade warranty terms, all wind ratings are certified as a breaking or stress point—defined as “up to” a stated wind speed, and are not intended to represent a safe operational limit. The warranty also stipulates that wind ratings apply only when the umbrella is in a horizontal position in free airflow, with no wind-tunnel effects arising from surrounding structures. We recommend our umbrellas be closed when not in use. These requirements are critical to safe operation and are part of the warranty criteria.