Frequently Asked Questions
Over the past 25 years we have been asked all sorts of questions from people looking to buy authentic Australian umbrellas. Some of the most frequently asked questions we’ve had can be found below. Of course if you have a question that isn’t answered below, contact us and we will get back to you as soon as possible. If you need help deciding which model umbrella best suits your needs, where to place your umbrella to get maximum benefit from its capabilities or just some clarification on a particular matter we are always more than happy to help. Revolvashade make iconic Australian umbrellas in 8 different models.
Q: What country supplies my warranty? Where is my warranty from?
A: Your Revolvashade warranty is by Austshade Pty Ltd, the designers, developers, patent and trade mark holders of Revolvashade products.
Q: Where was my Revolvashade umbrella designed, made and tested?
Q: How do I install my in ground/bolt down base?
A: For general instructions on base installation please see our Base Installation Guide. If you have any further questions not outlined in the guide or you have special mounting requirements, please send us an email.
Q: What canopy/frame colours do you have available?
A: All of our various colours can be viewed in our colour guide by following this link
Q: What is the turn over time from ordering to completion of the umbrella?
A: Upon receiving and confirming your order, manufacturing time is typically 2 weeks, however depending on your location freight/shipping time may vary. Contact us to get an estimate of shipping time/cost to your location.
Q: Are there imitations?
A: Yes! Check the warranty – in which country is the product manufactured? Check the manufacturer’s details, warranty, wind rating and brand name. There’s a good reason why they call us the creators, not the imitators. Buy quality and receive quality.
Q: When my warranty has expired, if I need to have my Revolvashade repaired are parts readily available in Australia?
A: Yes. Revolvashade is designed and manufactured in Australia by Austshade Pty Ltd.
Q: Is the canopy made of canvas?
A: No. The Revolvashade canopy is made of 100% acrylic and has built-in water, stain & mildew resistance, guaranteed by the manufacturer for 5 years with an average life span of 10 to 15 years with proper care.
Q: If I move and want to take my umbrella with me, can I get another base to suit my new conditions?
A: Yes, contact us for more details.
Q: Will I be able to get a new canopy in ten years time?
A: Yes. Storage covers are also available.
Q: Can I call or email for a more specific question?
A: Yes, of course. Not all questions have a black and white answer. We would love to have a chat with you about anything you’d like to know!